At thepillowcompany.com, it is our endeavour to make your shopping experience seamless, enjoyable, simple and hassle-free. Therefore, we ensure that every product you order is in perfect condition and that it reaches you within the time stipulated by us. Please do peruse our Shipping & Delivery Policy.
TYPES OF SHIPPING AVAILABLE
We provide standard mode of shipping to our customers: Normal Delivery: By Surface Transport which takes up to 7-8 business days, Express delivery takes 5-7 business days.
As a special privilege to our valued guests, thepillowcompany.com offers Free Shipping on all orders that amount to Rs10,000/- or above, in case of Normal Delivery. All orders below Rs10,000 are charged a Nominal Shipping Fee of Rs.350/- for Normal Delivery, for Express Shipping Fee of Rs.700/-
DUTIES & TAXES FOR INTERNATIONAL ORDERS
Duties & Taxes for international orders are not included in your order, and are over and above any shipping and handling charges paid at checkout. Most countries charge duties on imported items which are levied at the time of port entry and they vary based on the destination country and the products imported. You will need to pay the applicable duties and taxes directly to the shipping agency (DHL, FedEx etc.) at the time of your order delivery after you receive an invoice by the shipping agent.
SHIPPING OF PRODUCTS
All orders are processed from our own warehouse in Delhi, India. Orders will be delivered to the shipping address mentioned at checkout.
All items are carefully packaged at our warehouse to avoid any form of damage. We ensure the fragile items are packed safely with high quality bubble sheets and air cushions to secure the package. Our products are wrapped and sealed with a tamper and weather proof packaging to ensure that you receive your order in safe and secure condition. If you find any kind of discrepancies, or if the package is upon delivery looks tampered with or damaged, please do not accept the package and immediately contact us our Customer Service at +919810523553 (Monday - Saturday 10 AM to 7 PM) or email us at firstname.lastname@example.org
DELIVERY TIME & TRACKING INFORMATION
Please allow us up to 7-10 business days for delivery. Our delivery partners will attempt to deliver the package thrice before it is returned back to us. Please provide your complete and accurate address including zip code and mobile number in the delivery address as it will help in making a faster delivery.
An email will be sent to you after the order is shipped and also once delivered, for a complete update of our delivery process. For further assistance, please contact our Customer Service at +919810523553
NON-AVAILABILITY ON DELIVERY
Our delivery partners will attempt to deliver the package three times before they return it to us. Please provide the complete & accurate shipping address including zip code and a mobile number. This will help us in delivering your order faster.
Thepillowcompany.com offers multiple ways to make payments for your order. We accept all major Credit/Debit Cards and Net Banking transactions. All your Debit/Credit information remains confidential. Our trusted payment gateway (go cashfree) is compliant with the highest standards in the payment processing industry to make sure your personal information is safe.